Tag Archives: New Customer Information System

Even with Changes, South Seattle is Ground Zero for Utility Shutoffs

by Erica C. Barnett

Earlier this year, the West Seattle Helpline, which provides financial assistance to people who need help paying their utility bills, learned about a troubling change the city’s two utilities, Seattle City Light (City Light) and Seattle Public Utilities (SPU), were making as part of their transition to a new joint billing and customer contact system. Continue reading Even with Changes, South Seattle is Ground Zero for Utility Shutoffs