by Erica C.Barnett
(This article originally appeared on PubliCola and has been reprinted under an agreement.)
One of the leaders of the Homelessness Outreach and Provider Ecosystem (HOPE) Team, a Human Services Department-led group that coordinates outreach work at encampments, directed city staff and nonprofit outreach contractors earlier this year to stop using text messages, which are subject to public disclosure, to communicate about homeless encampment outreach and removals.
Instead, the HOPE Team leader, Christina Korpi, wrote in an April 8 email that staffers should use Signal, an encrypted private messaging app commonly used by activists, journalists, and others who want to shield their messages so that they can’t be read by anyone except the intended recipient. Signal can be set to auto-delete messages on both the sender and the recipient’s phones, making them impossible to recover.
In Korpi’s email, which went out to dozens of outreach providers and at least eight city staffers, including the members of the HOPE Team, she wrote, “We are planning to start using the Signal app instead of text message thread for field communications. Please download this app on your phone, or let me know if you have concerns or questions about using it.”
Continue reading Homeless Service Providers, City Employees Told to Use Encrypted App